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Webcast: April 2010

Emotional Intelligence and Performance: A Collage of Workplace Evidence



Fredrick M. Nafukho, Texas A&M University; Kit Kacirek, University of Arkansas; Yvonna Lincoln, Texas A&M University; Helen Muyia, Texas A&M Univeristy



… our emotions are what make us human and they follow and influence us wherever we go – and that means they follow us to work. Effective management of emotional intelligence is a strong predictor of success … (LaPierre (2009, p. 1).


While intellectual and technical abilities play an important role in employee performance intelligence researchers have recognized that the construct is broader than the narrow cognitive and technical skills measured by traditional intelligence quotient. Literature also shows that there has been an overemphasis on the role that general academic intelligence plays in predicting life success. Although IQ tests have in the past been taken to accurately predict academic success, they have been far from perfect — leaving the amount of error very large and unexplained. In terms of workplace performance, it can be argued correctly that some of the differences among high performing and productive individuals unaccounted for by IQ could be explained by traits associated with EI.


Purpose of the Webinar

  1. Share empirical evidence that EI is emerging as an important construct in predicting a range of positive outcomes such as improved performance, good work climate, increased productivity, and career and life success.
  2. Discuss the importance of emotional intelligence skills at work and how the skills can be used to improve performance.
  3. Discuss the existing barriers that face EI researchers such as the need to pay attention to intrapersonal, intraorganizational and interindustry barriers.
  4. Suggest an alternative proposal for measuring emotional intelligence


The presenters will use a collage of workplace evidence to demonstrate the link, or lack thereof, between EI and performance. Thus, human resource development as a field of practice is concerned with using learning to improve individual, process and organizational performance. Considering that the EI construct is creating interest among industry, scholars and practitioners in the United States as well as in other nations, establishing the link between EI and performance using empirical evidence is critical. This Webinar seeks to focus on the link between EI and performance at individual and organizational levels.


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